Available positions


Available Positions


Intermediate/Senior Telephone Adjuster

Optimum West Insurance Company Inc. / Burnaby / Vancouver / Permanent / Full time

Apply for this position

Mandate of the Job

The Intermediate / Senior Telephone Adjuster is mainly responsible for handling minor to moderate size property claims. The role is to provide excellent customer service throughout with proper investigation of the loss, evaluation of coverage, negotiation of the claim and its ultimate settlement within the parameters of the policy wording and using the standards and guidelines set forth in the Claims Manual.  The candidate will be experienced enough to provide mentorship to junior staff.

Main Areas of Responsibilities

  • Coverage determination, investigation, negotiation and settlement of property claims
  • Timely and effective contact with insureds, third parties, vendors and independent adjusters in order to establish a fair settlement.
  • Clear and concise communication with insureds, third parties, vendors and independent adjusters
  • Regular exchange of information/communication between departments as it pertains to the risk.
  • Handle general inquiry phone calls as well as claims reported by phone from insureds and brokers
  • Attempt subrogation whenever possible and handle salvage recovery
  • All other related tasks

Required Qualifications

  • Strong verbal and written communication skills
  • Excellent time management, prioritization, organizational and planning skills required
  • Ability to problem solve and self-motivated and work independently
  • Excellent telephone and negotiation skills
  • Strong attention to detail, accuracy and efficiency
  • Good team player
  • Completion or commitment to complete CIP designation
  • Minimum Grade 12 graduation, with preference for Post-secondary education
  • Minimum of 3 - 5 years prior experience in a similar role
  • Must be fully experienced in Residential Property Lines including Condominium Unit Owner coverages, commercial lines claims experience would be an asset but not a requirement

Working at Optimum West

  • Optimum Group is a wholly owned Canadian Company with international operations
  • Flexible hours (Monday to Friday, no evenings or weekends)
  • Hybrid work model (2 days in-office after completed training)
  • Optimum has a new modern office that is centrally located close to transit in Burnaby
  • Benefits including medical, dental and pension plans
  • Good work-life balance, emphasis on creating staff engagement with monthly staff activities in person/remotely

Optimum West Insurance Company Inc.

As a stable, preferred property & casualty insurance company in Canada that is fully committed to independent brokers, we provide specialized and innovative solutions to our valued broker partners and policyholders. Our adaptive products are exclusively available through an extensive distribution network of selected independent brokers across Canada.

Committed to and driven by long-term relationships, we provide personalized service and customized products to meet the emerging needs of individuals and businesses. Commercial property and liability, personal property and automobile insurance are at the core of our business lines. Our client-oriented and knowledgeable experts underwrite a variety of risks, including niche and non-commodity segments.

Since 1976, our team provides insurance to Canadians from our offices located in Québec, Ontario, Manitoba, Alberta and British Columbia. Optimum General Inc. is a Canadian company operating through its three subsidiaries: Optimum Insurance Company Inc., Optimum West Insurance Company Inc. and Optimum Farm Insurance Inc.

3777 Kingsway St., Suite 1700
Burnaby (British Columbia)  V5H 3Z7

See all positions

Submit your application

Max. 5 MB

(Format PDF, DOC or DOCX)

Max. 5 MB

(Format PDF, DOC or DOCX)

Top of page