Description

Coordinating the resolution internally/externally of Error and Omission (E & O) claims and Late Reported requests to minimize company risk and customer dissatisfaction. Participating and/or assisting in internal and external Admin audits to ensure treaty compliance, accuracy in reporting/processing while enhancing the client relationship.

Responsibilities:

Managing company risk by ensuring treaty compliance via:

• Error & Omission function
  • Reviewing E & O requests (new business, claims and/or maintenance transactions) and obtain the necessary approvals based on current approval guidelines.
  • Reviewing and tracking the number of E & O items to facilitate error prevention analysis. 
  • Coordinating the processing of approved E & O transactions to completion.
  • Developing and presenting recommendations regarding E & O submissions and client escalated issues to minimize risk and enhance service reputation.

• Quality Control function
  • Assist with conducting scheduled and ad-hoc internal Admin audits to minimize processing errors.
  • Assist with conducting Ceding on-site and desk Admin audits to ensure treaty compliance, accuracy in reporting and a positive client experience.
  • Document and report findings along with recommendations for improvement. Track compliance over time and report to management.
  • Conducting ad-hoc in-force verifications and tracking corrections to closure.
  • Serving as the primary point of contact for questions/inquiries during retrocession onsite or desk audit.
  • Tracking of internal/external and retrocession audit recommendations to closure.

• Misc.
  • Reviewing non-contractual recapture requests from external clients and obtain the necessary approvals based on current approval guidelines.
  • Participating in special projects as needed.

Qualifications:

• Associate degree
• LOMA or ARA
• 5 years in the life insurance administration area, 2 of which in an audit capacity to external clients.
• Advanced knowledge of proprietary Application software (i.e., DAVE, Nuxeo, etc.)
• Intermediate skills using Microsoft Excel (Pivot tables, formulas) & Word.
• Some travel required (25%)

Competencies:

• Autonomous/Self-sufficient
• Questioning Mind (professional skepticism).
• Problem solving