Postes disponibles
Description
Enquêteur.trice téléphonique intermédiaire/senior
Optimum West Insurance Company Inc. / Burnaby / Vancouver / Permanent / Temps plein
Postuler pour ce posteMandate of the Job
The Intermediate / Senior Telephone Adjuster is mainly responsible for handling minor to moderate size property claims. The role is to provide excellent customer service throughout with proper investigation of the loss, evaluation of coverage, negotiation of the claim and its ultimate settlement within the parameters of the policy wording and using the standards and guidelines set forth in the Claims Manual. The candidate will be experienced enough to provide mentorship to junior staff.
Main Areas of Responsibilities
- Coverage determination, investigation, negotiation and settlement of property claims
- Timely and effective contact with insureds, third parties, vendors and independent adjusters in order to establish a fair settlement.
- Clear and concise communication with insureds, third parties, vendors and independent adjusters
- Regular exchange of information/communication between departments as it pertains to the risk.
- Handle general inquiry phone calls as well as claims reported by phone from insureds and brokers
- Attempt subrogation whenever possible and handle salvage recovery
- All other related tasks
Required Qualifications
- Strong verbal and written communication skills
- Excellent time management, prioritization, organizational and planning skills required
- Ability to problem solve and self-motivated and work independently
- Excellent telephone and negotiation skills
- Strong attention to detail, accuracy and efficiency
- Good team player
- Completion or commitment to complete CIP designation
- Minimum Grade 12 graduation, with preference for Post-secondary education
- Minimum of 3 - 5 years prior experience in a similar role
- Must be fully experienced in Residential Property Lines including Condominium Unit Owner coverages, commercial lines claims experience would be an asset but not a requirement
Working at Optimum West
- Optimum Group is a wholly owned Canadian Company with international operations
- Flexible hours (Monday to Friday, no evenings or weekends)
- Hybrid work model (2 days in-office after completed training)
- Optimum has a new modern office that is centrally located close to transit in Burnaby
- Benefits including medical, dental and pension plans
- Good work-life balance, emphasis on creating staff engagement with monthly staff activities in person/remotely
Optimum West Insurance Company Inc.
En tant qu’entreprise stable et privilégiée en assurance de dommages au Canada qui est entièrement dédiée aux courtiers indépendants, nous offrons des solutions spécialisées et novatrices à nos courtiers partenaires et nos détenteurs de polices. Nos produits modulables sont disponibles uniquement par l’entremise de notre vaste réseau de distribution de courtiers indépendants sélectionnés à travers le Canada.
Engagés et motivés par l’établissement de relations à long terme, nous offrons un service personnalisé et des produits sur mesure qui répondent aux besoins émergents des particuliers et des entreprises. Nos principales catégories d’affaires sont l’assurance des biens et responsabilité, pour les entreprises, ainsi que l’assurance des biens et automobile, pour les individus. Nos experts compétents et orientés-client souscrivent divers risques, incluant des segments de niche et hors commodité.
Depuis 1976, notre équipe offre de l’assurance aux Canadiens de nos bureaux situés au Québec, en Ontario, au Manitoba, en Alberta et en Colombie-Britannique. Optimum Général inc. est une société canadienne oeuvrant par l’entremise de ses trois filiales : Optimum Société d’Assurance inc., Optimum West Insurance Company Inc. et Optimum Assurance Agricole inc.
3777, rue Kingsway, bureau 1700
Burnaby (Colombie-Britannique) V5H 3Z7
CANADA
Tél. :
+1 604 688-1541