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Available Positions


Casualty & Auto Adjuster

Optimum West Insurance Company Inc. / Burnaby / Edmonton / Permanent / Full time

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Mandate of the job

The Casualty & Auto Adjuster is mainly responsible for handling minor to complex size casualty claims. In addition, the adjuster will handle some automobile, accident benefits and minor property losses. The role is to provide excellent customer service throughout with proper investigation of the loss, evaluation of coverage, negotiation of the claim and its ultimate settlement within the parameters of the policy wording and using the standards and guidelines set forth in the Claims Manual. The adjuster will also provide direction to independent adjusters and lawyers as required in the claims process

Main areas of responsibilities

  • Coverage determination, investigation, negotiation, and settlement of claims
  • Timely and effective contact with insureds, third parties, adjusters, and lawyers in order to establish a right and equitable settlement.
  • Clear and concise communication with all involved parties
  • Participate in mediations, hearings & trials (occasional travel may be required)
  • Maintaining awareness and understanding of current case law and coverage trends
  • Regular exchange of information/communication between departments as it pertains to the risk.

Required qualifications 

  • An intuitive mind
  • Excellent verbal and written communication skills
  • Excellent time management, prioritization, organizational and planning skills required
  • Ability to problem solve, self-motivated and work independently but able to collaborate in a team environment
  • Good knowledge of anatomy, physiology
  • Extensive knowledge of Legal & Arbitration system
  • Good knowledge of Alberta Auto & Accident Benefit regulations
  • Minimum of 5 years prior experience in a similar role
  • Post Secondary Education preferred
  • Completion of CIP designation or similar would be an asset
  • Prior experience of property loss would be an asset

Working at Optimum West 

  • Optimum Group is a wholly owned Canadian Company with international operations
  • Flexible hours (Monday to Friday, no evenings or weekends)
  • Hybrid work model
  • Optimum has offices that are centrally located close to transit
  • Competitive compensation package
  • Good work-life balance, emphasis on creating staff engagement with monthly staff activities

Optimum West Insurance Company Inc.

As a stable, preferred property & casualty insurance company in Canada that is fully committed to independent brokers, we provide specialized and innovative solutions to our valued broker partners and policyholders. Our adaptive products are exclusively available through an extensive distribution network of selected independent brokers across Canada.

Committed to and driven by long-term relationships, we provide personalized service and customized products to meet the emerging needs of individuals and businesses. Commercial property and liability, personal property and automobile insurance are at the core of our business lines. Our client-oriented and knowledgeable experts underwrite a variety of risks, including niche and non-commodity segments.

Since 1976, our team provides insurance to Canadians from our offices located in Québec, Ontario, Manitoba, Alberta and British Columbia. Optimum General Inc. is a Canadian company operating through its three subsidiaries: Optimum Insurance Company Inc., Optimum West Insurance Company Inc. and Optimum Farm Insurance Inc.

3777 Kingsway St., Suite 1700
Burnaby (British Columbia)  V5H 3Z7

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