Description

Responsible for supervising Premium Accounting personnel, overseeing their processes to ensure timely and accurate deliverables while operating in an efficient and accurate manner.  This includes writing and maintaining detailed operating procedures, reference materials and best practice documents.  This role is responsible for the oversite of processing account receivables in the administration system, billing clients, compensating reinsurance partners, and collecting overdue balances.

Main Areas of Responsibility:

Supervise direct reports: 

• Supervise direct reports to meet agreed upon objectives by providing consistent  feedback on the productivity, timeliness, and quality of their work.

• Take prompt and appropriate steps to remedy productivity and/or quality related performance issues with existing and newly recruited direct reports

• Prepare and deliver Performance Management Assessments according to schedule for direct reports with management assistance.

• Oversee attendance and work schedule policies of direct reports. 

• Partner with management to determine ways to develop team members according to their strengths.

• Ensure training needs are met through writing, reviewing, and editing procedures, policies, and reference materials.

Oversee tasks related to the supervision of the team: 

• Establish work priorities, distributing work and utilizing oversite tools to ensure satisfactory completion while meeting quality standards. 

• Work with internal and external clients to resolve escalated service and payment issues. 
• Assist the team in avoiding roadblocks, acting as their advocate to meet time standards.

Manage Assigned Tasks:   

• Support Team in the escalation process for the processing of wires and deposits. Perform analysis for allocating complex payments through our Premiums Accounting application, directing team towards next steps to avoid delays. 

• Monitor client’s balances to determine if past due. Follow an escalation process for collection according to established procedures to recover delinquent balances.

• Oversee the preparations of our partners quarterly billing, ensuring the accuracy of results before seeking authorization.  Ensure established KPI standards are met. 

• Work closely with Accounting to reconcile our General Ledger with the transfer of cash applied and provisions from our Administration system.