Description

This position is responsible for directing the claims operations by defining claims handling philosophy, setting policies, standards, procedures and reserving guidelines and monitoring adherence. The person is also responsible for providing authorities, support and coaching to the branches.

Specific responsibilities

• Develop and update claims policies, standards, procedures and reserving guidelines and monitor adherence

• Ensure that claims policies and practices take into consideration the market and the company vision and objectives

• Provide support to branch management to ensure the technical competencies of local claims management.

• Conduct audits to verify compliance with policies, procedure and guideline

• Provide support to branch management and staff in the implementation of policies, procedures and guidelines

• Direct handle/examine select major claims

• Approve claim settlements exceeding branch authority

• Liaise with the Head Office’s Senior Management with periodic and ad hoc reports
• Active participant of the Internal Management Committee

Experience/training

• Post Secondary Education
• Minimum 15 years of direct claims handling
• Five years leading a team

• CIP or FCIP designation

• Working knowledge of Ontario Auto and SABS
• Working knowledge of property and casualty claims

Qualities/aptitudes

• Solid analytical skills with ability to question assumptions

• A curious mind

• Attention to detail

• Strong communication, management and interpersonal skills

• Ability to think and act strategically and to implement changes

• Solutions-oriented

• Strong project management and negotiation skills

• Demonstrated leadership; executive presence
• Strong verbal and written skills